Cash, Bank, Supporter Cash and Casino Chips are virtual community balances with no cash-out right. Shop checkout uses the single eligible balance you select; balances are never combined or switched automatically.
A paid catalogue order is an in-game fulfilment request for the selected PVE server. Click and collect sends the whole order for staff packing.
Delivery queues only explicitly approved basics for the next controlled restart; weapons, explosives, vehicles and other restricted lines remain staff collection items, and restricted-only Delivery remains available when automatic delivery is off. After verified restart cleanup, you must confirm that the automatic items appeared or report them missing for Owner review.
A proven pre-restart failure refunds only the automatic-delivery subtotal, while an uncertain result is held for Owner review instead of being guessed. Its status remains visible in the Hub.
PVE Exchange companies, share prices and portfolios are fictional game features. Shares can be bought from or sold to the in-game market using Bank Cash only; they cannot be bought with real money, transferred between players, redeemed or cashed out, and they provide no real ownership, investment, profit or payout rights.
Supporter purchases use secure online checkout and show their price, currency, billing interval and benefits before you approve payment. Only an available checkout can accept a purchase; a listed package or a return from checkout alone does not establish that payment or delivery has completed.
Monthly memberships and monthly add-ons are recurring subscriptions, billed until cancelled. One-time Supporter Cash packs are single purchases and do not renew automatically.
You can request cancellation of future renewals through membership management. If you need help with an existing automatic payment, contact donation support.
Cancellation is effective when confirmed; remaining verified paid access continues until its paid-through date unless a refund, reversal or another eligibility restriction applies.
Cancelling renewal does not itself refund an earlier payment. For an incorrect charge, missing benefit or refund request, contact private Support or the PVE DAYZ Discord ticket system; applicable consumer rights are unaffected by these Terms.
A refund, reversal or unresolved payment dispute can restrict benefits funded by the affected payment. Supporter Cash already spent from that payment may leave a restricted balance or refund deficit that must be resolved; neither cancellation nor account deletion erases the financial receipt.
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